Client Name:


At RMI, we take the time to understand your insurance needs. We offer quality products from dozens of reputable companies, allowing us the flexibility to design the best product mix for your needs.

The purpose of this brief survey is to see how we are doing. Our Mission Statement objective is to “insure your peace of mind”. We would like to know if we have been meeting all of your needs? Is there anything we can do to service you better?

 
  Category 1 = unacceptable
2 = mediocre
3 = average
4 = good
5 = excellent
n/a = Not Applicable
1. Promptness in returning phone calls.
2. Promptness in delivering your policy(s).
3. Knowledge level of RMI Service contacts.
4. Responsive time to solving service issues.
5. Complete explanation of your policy(s).
6. Policy(s) meeting your needs.
7. Availability of RMI staff to address your service issues and concerns.
8. Overall attitude of representative.
9. Overall experience rating for RMI.

For any category ranking less than a “5”, please let us know what we can do to offer superior service.

 
Would you like us to contact you directly for more detailed feedback and/or suggestions?
 Yes     No     Phone#
 
In addition, RMI is committed to offering unparalleled service. As your risk management partner, we are available to help with all aspects of your insurance needs, promptly and professionally.

Thank you for your support and guidance, and for participating in this process.

RMI Insurance Services

Stacy R. Gordon
Stacy R. Gordon CLU ChFC
CEO